FAQs

Can I Make a Return or Exchange? 

If you are not 100% satisfied with your purchase, you may make a return or an exchange within 30 days - from the date of purchase. 

To be eligible for a return, your item must be in the same condition that you received it in. You’ll also need the receipt or proof of purchase.

To start a return, contact us at zendarayoga@gmail.com. If your return is accepted, we will email you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Final sales items, gift cards, and any donations made are not eligible for return or exchange. 

At this time, unless you opted in for local delivery, you will need to pay for the cost of a return shipping label. Thanks for understanding that we are a growing small business doing our very best to be as accommodating as possible. Once we can cover the costs of return shipping labels, trust us, we will do so. 

How Long Does it Take to Get a Refund?

We process refunds as quickly as possible but do keep in mind that we are a small team.

Once we have received your return, we will do our best to refund you within 3-5 business days. We will notify you via email once your refund has been processed by our system. 

How Do I Track My Order?

Once you make a purchase, you will receive an email with your tracking number included. You can look up your order status with this number. 

When Should I Expect My Order to Arrive? 

Shipping estimates vary according to the carrier. Orders are usually processed within 48 hours (except on weekends and major holidays) and then sent out.

Keep in mind we are closed on Saturdays and Sundays, so if you place an order then, it will most likely be sent out on Monday. 

Do You Ship Outside of the United States? 

We do not currently ship outside of the United States. Just move here (kidding...sort of). 

What Happens if I Never Received My Order?

Oh no! Please email us at zendarayoga@gmail.com and we will make it right. 

How Do I Get in Touch with the Zendara Yoga Team? 

If you have any questions or concerns, or just simply want to say "HELLO," feel free to drop us a line at zendarayoga@gmail.com. Please allow 24 hours for us to get back to you.